Service

With customer first in mind, we are always by your side to provide timely and warm pre-sales, sales and after-sales services.

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2

hours

First feedback within 2 hours

24

hours

Primary solution within 24 hours

48

hours

Complaint to be solved within 48 hours

72

hours

Engineer availability within 72 hours

5

days

Problem of equipment to be solved within 5 days

7

days

Installation and commissioning within 7 days

3

months

Ready for delivery within 3 months

*When an engineer must be dispatched
*When the required conditions are met
*After order and contract confirmation

Service Scope

Free site survey

Material inspection

Project design

ROI analysis

Site planning

Foundation construction guidance

Equipment installation guide

Original parts supply

Project renovation

Pre-sales

Field survey

Raw material test

Existing pain-point solving

Project design

Investment return analysis

Layout planning

Contract Fulfillment

High efficient order fulfillment system

High quality assurance system for production

Professional overseas delivery guarantee

After-sales

Guidance for foundation construction

Guidance for installation & commissioning

One year warranty after commissioning

Complaint /issue solving guarantee

Remote guidance for fast trouble shooting

Inspection of equipment operation and maintenance

Original spare parts supply

Modification & re-build

Continuous improvement of global service outlets to ensure that you can solve problems for you

Clarify the technical division of labor and ensure more professional technical support

From the initial consultation to program design, site visits, to the later stock delivery, after-sales complaint feedback, etc., Nanchang Mineral Systems has built a perfect system to effectively ensure the timely and rapid transmission of information to ensure that the right people provide more professional services and technical support of our company at the right time.

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